1. About This Privacy Policy
The Appliances Doctor provides appliance repair and service in Bangalore. We respect customer privacy and aim to use personal information only for legitimate business and service purposes.
2. Information We May Collect
When you contact us or request a service, we may receive information such as:
- Customer name
- Mobile or telephone number
- Email address, if provided
- Service address and Bangalore locality
- Appliance type and service details
- Problem description, model information or other details you voluntarily provide
- Messages sent through WhatsApp, contact forms or other communication channels
3. How We Use Information
- To respond to enquiries and service requests.
- To arrange technician visits and communicate appointment information.
- To understand the reported appliance problem.
- To provide quotations, service updates, invoices or related business communications.
- To improve our website, customer experience and service operations.
- To comply with applicable legal or regulatory requirements.
4. WhatsApp and Phone Communication
If you choose to contact us through WhatsApp or phone, information you provide through those services may be processed by the relevant communication provider as well as by The Appliances Doctor. WhatsApp has its own terms and privacy policies.
5. Website Forms
Some booking forms on our website may prepare the information you enter as a WhatsApp message. You remain in control of whether you send that message. Please avoid submitting unnecessary sensitive information.
6. Cookies and Website Technologies
Our website may use cookies or similar technologies for basic website functionality, security, analytics or performance. Cookie use may vary depending on the services and tools installed on the website.
7. Sharing of Information
We do not intend to sell customer personal information. Information may be shared with technicians, service personnel, technology providers, payment providers or other service partners when reasonably necessary to provide the requested service or operate the business. Information may also be disclosed when required by law.
8. Data Security
We take reasonable administrative and technical measures to protect information. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We may retain customer information for as long as reasonably necessary for service records, accounting, warranty or support purposes, legal obligations, dispute resolution and legitimate business needs.
10. Your Choices
You may contact us to request clarification about information associated with your service enquiry or to ask about correction of inaccurate information, subject to applicable law and reasonable verification requirements.
11. Third-Party Websites
Our website may contain links to third-party services such as WhatsApp or other websites. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices of independent third parties.
12. Children
Our services are intended for customers who can lawfully request appliance repair services. We do not knowingly seek personal information from children for marketing purposes.
13. Policy Updates
We may update this Privacy Policy when our services, website features or legal requirements change. The latest version will be published on this page.
14. Contact Us
The Appliances Doctor
Bangalore, Karnataka, India
Phone: +91 91081 85005
Website: theappliancedoctor.in